Leverage Shareable Knowledge
KNOWN ERRORS AND RESOLUTIONS
Allows documenting different information type. Users can quickly identify known errors and easily associate documented resolutions.
Requuest propose a resolution section for you to send in seconds technical solutions to clients.
SOLUTION TEMPLATES & TAGS
Easily generate solution templates, attach files and link services to specific resolutions. Tag management also allows additional search options for agents and their customers.
VISIBLE TO YOUR CUSTOMERS
Knowledge base is visible on the self-service portal for users to learn about documented solutions and step-by-step instructions.
The knowledge base proposes simplified assistance solutions for the creation of items through the creation and automatic proposal for keywords and tag management.
Enable End-user Empowerment
FOR EFFICIENT COLLABORATION
Simple and efficient way to collaborate in delivering high quality service support. Agent-client collaboration, transparency fundamentals and end-user empowerment benefits’ your whole organization.