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Knowledge Base

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Leverage Shareable Knowledge

KNOWN ERRORS AND RESOLUTIONS
Allows documenting different information type. Users can quickly identify known errors and easily associate documented resolutions.
TICKET RESOLUTION
Requuest propose a resolution section for you to send in seconds technical solutions to clients.
SOLUTION TEMPLATES & TAGS
Easily generate solution templates, attach files and link services to specific resolutions. Tag management also allows additional search options for agents and their customers.
VISIBLE TO YOUR CUSTOMERS
Knowledge base is visible on the self-service portal for users to learn about documented solutions and step-by-step instructions.

Leverage Tag Management

AUTOMATIC KEYWORD PROPOSALS

The knowledge base proposes simplified assistance solutions for the creation of items through the creation and automatic proposal for keywords and tag management.

Enable End-user Empowerment

FOR EFFICIENT COLLABORATION

Simple and efficient way to collaborate in delivering high quality service support. Agent-client collaboration, transparency fundamentals and end-user empowerment benefits’ your whole organization.

Exceptional Tool, Great Results

Give your IT team extra motivation with this exceptionally effective help desk. Get instant results by improving response and resolution time. Track and measures agent's performance, queues dispatching and service level compliance. Moreover, align support and service to your business goals is key. Start your path to excellence with a codeless, easy to use yet flexible, web-based help desk.

Perfect for small and medium businesses looking to improve customer service.