Beautiful Service Catalogue
Easy to use service catalogue allowing categorization of demands with services, categories and requests level.
TASK TEMPLATES & WORKFLOW
Requuest gives you extra granularity by defining workflows, service levels, and task models for any type of tickets.
Build all kinds of request forms, ticket templates and client surveys with codeless custom sections.
CUSTOMIZABLE REQUEST FORM
Fast configuration of request forms within the catalog lets your team build wide-ranging information with unlimited custom fields.
Rapidly assign a ticket to the appropriate team or support agent within the service catalog.
CLIENT EXPERIENCE ESSENTIAL
Service catalog increases user satisfaction, automates IT support processes, and rationalizes operational costs.
Service levels are measured and their attributes can be closely audited. They are part of the full audit proposed by our tool, providing full control to the service provider about any changes to such agreements. Manage with ease all approvals and project operations with task/workflow feature. Also manage impact and urgency as well as response/resolution time in a request form.
Automated Alerts and Escalations
Smart Service Catalogue
Send automated and configurable alerts as the system supports different modes of alerts and types of assignment. Also create notes based on the so-called alerts. Codeless business rules let you speed up support activities and focus on real issues.
Reduce Teams Workload
Sequential climbing, tasks, notes and processes allow dynamic and efficient workflows on all types of tickets - incident, problem, change and, service request. Benefit from automated assignment of tasks to agent, greater timeliness of your team, process transparency and customer experience improvement.