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Service Desk

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Rock-Solid Service Desk

CLEAR TICKET GRID
Manage various ticket types within a clear and simple to use grid. Display ticket priority, follow-up and service level status.
DISPATCH AT WILL
With key filters such as group, queues and ticket, dispatch queries within your team, departments and designated resources.
SPEEDY TICKET CREATION
Create quick tickets such as incident, problem, change, or service requests. Fully operational and ready to be respond in seconds.
QUICKLY EDITABLE
Quickly resolve support demands in simple steps with the Requuest. It’s so fast; IT issues won’t bother you anymore.
360 DEGREES CALENDAR
The calendar mode lets your agents visualize all ticket types and tasks on a month-week-day calendar view.
ALL-AROUND DRAG & DROP
Quick change of the system components through drag and drop on the main grid, the CMDB view and group/resource assignment.

Deliver Flexible Support

CUSTOM TO YOUR BUSINESS

Profit from a system that offers unlimited custom fields and codeless informational blocks for managing request forms. This flexible but yet fast configurable application lets you speak your customers’ language, to maximize their satisfaction.

Assign. Respond. Prioritize. Optimize. Monitor.

FAST SUPPORT OPS

Requuest allows easy response to incidents through a quick ticket registration. Keeps user information linked to the ticket (personal record, equipment or material related to their profile) as well as history updates, requests, queries, defining tasks, priority level, and any relevant information to optimize ticket monitoring.

Become a Support Champion

WORRY-FREE ONBOARDING

Looking for the right software with a quick learning curve? Need team empowerment? Requuest enhances user experience by offering ergonomic interface, comprehensible features and quick-start guides.

Exceptional Tool, Great Results

Give your IT team extra motivation with this exceptionally effective help desk. Get instant results by improving response and resolution time. Track and measures agent's performance, queues dispatching and service level compliance. Moreover, align support and service to your business goals is key. Start your path to excellence with a codeless, easy to use yet flexible, web-based help desk.

Perfect for small and medium businesses looking to improve customer service.