Service Level Agreements Made Easy
Establish priority matrices to manage service levels based on urgency and potential impact on incidents.
ALERTS & NOTIFICATIONS
Easily generate alerts and notifications if an action is due on a demand. A visible notification counter displayed on the main view helps agents get instant info.
KEY MAIN GRID INDICATORS
Tickets main grid provides clear indicators relating to outdated service levels and priorities due.
APPROVALS MADE EASY
Send quick approvals to administrators, manager when building workflows. Completed task send immediate email notifications and alerts.
Requuest automates permitted actions, while offering you the opportunity to anticipate crisis situations, initiating an action as soon as a problem is detected. Enabling your support staff to focus their efforts on solving a particular problem, rather than having to manage less urgent, recurring demands.
Stay on Top with Clients Expectations
Monitor Custom Results
SLA management parameters can be granularly-specified for each and every demand in the service catalog. Set business hours, support schedules and team availability with service level options. Also set specific goals regarding SLA compliance and service level breaches. Visualize these results through custom reports and key metric dashboards.