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Resources

Discover IT Support Best Practices

Here's your destination for all the resources you need to become a service desk expert.

Whether you are looking for interactive product presentations or downloadable insights, we provide key IT service management and help desk resources for you and your team to grow. Adopt fast-paced operational customer support thanks to upcoming webinars from ITIL-certified professionals. 

Latest Blog Posts from our IT Expert Team

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The Internet of Things - Helpdesk Edition
Oliver | 24 January
It’s the new Buzzword of 2017, people talk about the Internet of things (IoT) and how it’s going to revolutionize, well, pretty much everything, including the
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The Help Desk of the year 3000 (A Futurama-themed post)
Oliver | 03 January
Happy New Year! Except it’s not 2017. You’ve just fallen inside a cryo-sleep machine that was in the room where you delivered pizza. You wake-up about a
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Back to Basics with your helpdesk
Oliver | 24 October
IT-talk sounds like a foreign language to the uninitiated, with its panoply of abbreviations and terms. Watching two tech guys at the office talk to each other
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