Get the most out of self-service.
To maintain appropriate service levels and internal productivity, your organization can’t ignore self-service. Whether you’re part of a technical support team or in charge of an IT unit, you have to meet certain SLAs (service level agreements) to satisfy your clients. So if you haven’t tried it out, chances are that your business rivals are getting some competitive advantages from using self-service
Track your Service Desk performances
This service desk guide includes tools to measure the quality of services and support activities, analyze your service level agreements (SLA) and generate relevant KPI.