Security & Conformity

We support and protect thousands of users every month

Providing an high-performance application, Requuest has been built around a secure, multitenant network architecture hosted in fully compliant third-party environment. With robust product security features, redundant architecture, daily back-ups and continuous monitoring potential, your clients’ data and yours is safe with us.

We deliver flexible, intuitive and efficient service desk hosted solutions, exceeding the industry best practices through :


  • A secure, multitenant network architecture
  • Active performance and availability monitoring of all data centers 24x7x365
  • Encrypted offsite backups
  • DDOS mitigation technologies
  • SSAE 16 SOC 2 Type II compliant data centers


  • Role-based application security with flexible single sign-on
  • Restricted IP access and database patching
  • Customized password complexity
  • Roles and permissions
  • Audit logging and event alerting


  • Top connectivity Provider with compliant facilities
  • Relentless data center Infrastructure with superior redundancy
  • DCIM platform to continually monitor service to ensure business continuity
  • Dynamic 24/7 customer support
  • PCI DSS Level 1 compliant
  • ISO 27001 certificate


  • Secure network architecture
  • Layered redundancy
  • Firewall and boundary
  • Network security scanning
  • Security incident event management system
  • Resilient, dense network access
  • Regular audits and intrusion detection
  • Systems security monitoring 24x7x365


  • Access point via HTTP or HTTPS using SSL
  • 2048-bit SSL Secure Sockets Layer with TLS Encryption
  • Solid vetting to ensure strong Authentication
  • Full data protection
  • Additional safeguards protection
  • Advanced methods that helps protect users while they access web portal and mobile app


  • Access rights and authentification control
  • Granular access privilegs
  • Customer data segregation
  • Network IP restrictions
  • User identity credentials
  • Qualified security tools to review potential harmful vulnerabilities
  • Dedicated, experienced security team

At Requuest, we know you care about data security and compliance standards

Requuest creates software that fuels transformation for companies and enables them to operate strong service and support. 

Software is at the heart of every business, in every industry. From development to management and security, Requuest is working with organizations and partners to provide efficient service desk across mobile, private and public cloud.